Shipping policy

Shipping policy

29/03/2026

Thank you for shopping with us, Please review our shipping Policy below for information on how your order is processed and delivered.

Order Processing Time

  • All orders are processed within 1-3 business days(excluding weekends and holidays) after receiving your order confirmation email. 
  • You will receive anothernotification when your order has shipped.
  • During peak seasos, promotions or holidays processing times may be slighty longer.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

  • Standard Shipping: 5-10 business days
  • ExpeditedShipping: 2-5 business days
  • Express Shipping: 1-3 business days

Delivery delays can occasionally occur due to carrier issues or customs processing (for international orders.

Domestic Shipping

We currently ship to addresses within Australia.

Once your order has shipped, you will receive a tracking number via email so you can monitor your shipment.

International Shipping 

We offer international shipping to select countries.

  • International shipping rates and delivery times vary by destination.
  • Customs, duties, and taxes are not included in the item price or shipping cost.
  • These charges are the customers responsability and vary by country.

Please check with your local customs office for additional information.

Shipping Carriers 

We use reliable shipping carriers such as:

  • USPS
  • UPS
  • FedEx
  • DHL

Carrier selection depends on your location and select shipping method .

order Tracking

Once your orders ships, you will receive and email with a tracking number.

Please allow up to 24-48 hours for tracking information to update.

Shipping Delays 

We are not responsible for shipping delays caused by:

  • Incorrect or incomplete shipping addresses
  • Weather conditions or natural disasters.
  • Carrier delays or service interruptions
  • Customs processing delays(international orders)

Lost or Damaged Packages

If your order arrives demaged or is lost in transit, please contact us wthin3-5 days of delivery at: ellaseraos26011993@gmail.com

Include your order number and photo (if aplicable) so we can assist you promptly.

Incorrect Shipping Address

Please ensure your shipping address is incorrect at checout.

We are not responsible for orders delivered to an incorrect address provided by the customer, if an order is returned to us due to an incorrect address additional shipping fees may apply.

Contact Us 

If you have any questions about this shipping policy, please contact us:

  • Email: ellaseraos26011993@gmail.com
  • Business hours: 6am - 2pm aus

This Shipping policy is designed to comply with shopify requirements and can be customized to match your store's specific shipping practices.